How Servicon attracts, hires, and retains the best workers in the industry It is no secret that the employee turnover rate in the janitorial and commercial cleaning services industry is high. Estimates vary, but one in-depth study found the rate averages 200% but can...
At Servicon, we developed Focused Rounding because we believe it is an essential component of any effective environmental services (EVS) for hospitals program. This proprietary process helps us validate that EVS is meeting and exceeding the level of service specified...
Studies show that the empathetic treatment of patients can lead to: Faster patient healing Improved adherence to medications Reduced malpractice cases More positive patient outlook Higher patient rating of overall hospital stay. Research indicates that physicians...
Servicon conducts a biannual Client Survey to ensure our environmental services (EVS) for hospitals and other commercial cleaning services are meeting and exceeding our customers' expectations. The Spring 2021 Client Survey yielded a net promoter score (NPS) of 72,...
Servicon is constantly looking for ways to enhance and ensure the quality of its environmental services (EVS) for hospitals while streamlining processes for EVS hospital staff. With this goal in mind, Servicon has adopted the innovative Smart Facility Software Suite®....
Image Source: ecolab.com The use of proper infection-prevention protocols by environmental services (EVS) for hospitals and other healthcare settings is vital. This makes training new hospital and healthcare EVS workers and ensuring all EVS team members are following...
When Wendy Torres graduated from high school, she knew she wanted to help people. So she went into nursing. When she graduated and couldn't secure a nursing job but needed to pay her bills, someone suggested she work at Servicon. She applied and was hired as a...
In 1985, a young Edwin Stephenson needed a job. His friend suggested he come to work at Servicon. Stephenson had no clue what commercial cleaners do, so he went with his friend one night to watch him work. The next day, Stephenson applied and got the job. His plan was...
Luis Reyes was 25, had just gotten married, and was tired of working in retail. His sister suggested he apply for a position at Servicon, where she worked. So, he did and was hired as an area manager for one of the largest aerospace facilities in Newport Beach, CA, at...
Candida auris (C. auris) is a highly infectious yeast—a type of fungus. It is drug-resistant, highly contagious, can live for weeks—if not months—on surfaces, and is often deadly. According to the CDC, more than one in three patients with an invasive C. auris...
"What are the most common healthcare-acquired infections?" is a question we are asked a lot at Servicon. The answer depends on a variety of factors, such as the environment (hospital surgery rooms vs. non-healthcare, for example) and population (healthy adults vs....
When a company says it offers total facility maintenance, what exactly does that mean? The answer isn’t as easy as one might expect since the duties can vary greatly, depending on the industry. For example, the tasks performed by a hospital environmental services...
Before the COVID-19 pandemic, the goal of some commercial cleaning services providers was to have the facility look clean. If it looked clean, most people, including building owners and occupants, assumed it was clean. However, the pandemic turned the spotlight on...
On average, environmental services (EVS) technicians spend more time in patients’ rooms than doctors or nurses. Often, finding EVS technicians approachable, patients will express concerns or fears to EVS employees that they may not express to other hospital staff....
When Servicon Operations Manager, Juan Vasquez, walked by a woman sitting in a chair alone, he could tell something was wrong. She looked pale and troubled. Because he worked on the cancer treatment floor of the hospital, Juan knew that it’s likely she just finished a...
Keeping up with innovative technologies is vital for any successful commercial cleaning services provider. At Servicon, we are always on the lookout for technologies that can increase productivity, protect worker health, are more sustainable, and reduce client costs....
Industry Experts React to Updated CDC GuidelinesBy ServiconThe CDC gave us a lot to talk about when it updated its guidelines regarding cleaning and disinfecting best practices to protect against COVID-19. Declaring that the chance of catching COVID-19 from a surface...
Ever-tightening budgets are putting pressure on hospitals to improve their throughput – the time from patient admittance through discharge. It is a mistake to overlook the significant role hospital environmental services (EVS) can play in the process.
Empathy can positively impact hospital patient satisfaction and raise HCAHPS scores. Yet the significant contribution hospital environmental services (EVS) workers with empathy training can make in these areas is often overlooked.
The CDC reports healthcare acquired infections (HAIs) account for an estimated 1.7 million infections and 99,000 associated deaths each year. Statistics such as these highlight the importance of hospital environmental services (EVS) workers and their role in infection prevention.
Hospital environmental services (EVS) technicians face many challenges. Some are obvious. Others are subtler and call for a unique skill set. Here are six character traits to look for in new hires and cultivate in your current EVS healthcare team.
As a business owner looking to reopen—and stay open—you need to be sure your COVID cleaning services provider uses CDC-approved cleaning and disinfecting best practices. Proper cleaning and disinfection ensure a safe, healthy environment for your customers and staff.
Some COVID-19 cleaning services immediately sell COVID-19 disinfecting services and sanitizing options, disregarding cleaning. Let’s look at what cleaning, sanitizing, and disinfecting are, and why you must clean first.
A lot of misinformation surrounds using fogging/misting devices to disinfect. Some companies are employing them with disinfectants not approved for use in this equipment by the EPA and without following CDC guidelines.