Our 2024
Impact Report
Living Our Values, Lifting Our World
See what impact really looks like.
Environmental, Social, and Governance in Real Life
Environmental care, social impact, and ethical decision-making are part of how we operate. Purposefully, consistently, and with people in mind.
This is how Servicon turns values into measurable, meaningful change.
The Four Pillars That Ground Our ESG Commitment
Our commitment to doing right revolves around four core pillars. These pillars form the foundation for ensuring our values and actions benefit the environment, clients, employees, and the communities we serve.
Opportunity
Empowering and Supporting People
Creating opportunities to empower and support our employees to thrive.
Community
Strengthening Our Communities
Driving positive change and supporting grassroots organizations in the communities where our employees live and prosper.
Sustainability
Shaping a Healthier Tomorrow
Adopting practices focused on reducing, reusing, and recycling to protect the planet for future generations.
Ethics & Integrity
Leading with Trust
Conducting business ethically and fairly and ensuring compliance with all laws and regulations.
Our ESG Commitment in Action
Doing Well by Doing Right
We have consistently prioritized ethical conduct and responsible operations, strengthening our commitment to sustainability and social responsibility.
Our ESG strategy enhances our ability to provide expert environmental, custodial, and maintenance services for complex facilities while meeting client needs and advancing industry standards.
Want to see how our values become measurable change? Read our ESG policy statement.
Our ESG Purpose
Foster and elevate our culture of doing well by doing right to create a better future for our employees, clients, communities, and the environment.
Our ESG Vision
Create a positive impact on people and the planet while driving profit, ensuring that everyone can thrive today and in the future.
Opportunity
Employee Retention Rate: 72.4%, reflecting a 5% decrease in turnover from the previous year.
Employee Net Promoter Score (eNPS). Scores above 50 are considered “excellent.”
total training hours completed via LMS and live sessions.
graduates completed the Managing at Servicon (MAS) Program. Over 3x increase from 2023.
Ethics & Integrity
Client Net Promoter Score (NPS) (national average: 32)
Customer Satisfaction (CSAT)
17% safer than industry average.
implemented and delivered twice monthly across key workplace safety topics.
Community
2000
Meals
packed to fight food insecurity in Los Angeles for the 9/11 Day of Service.
$108,164
in scholarships funded.*
*Donated directly by Servicon and through the company’s donor-advised fund, ServiconCares.
Sustainability
of fleet vehicles purchased in 2024 were electric or hybrid.
Weighted ENERGY STAR score for our headquarters and warehouse, ranking in the top 5% of energy-efficient buildings of their type nationwide.
equal to the impact of planting more than 170 acres of trees.
Opportunity Starts Within
Servicon’s people-first culture is rooted in trust, connection, and real opportunities to grow. Employees who feel valued drive change—elevating service, supporting clients, and strengthening communities.
Prioritizing our people reflects who we are and how we lead.
Spotlight: Mindfulness in Action
Elevating Everyday Well-Being on the Front Lines
In 2024, Servicon launched a six-week Mindfulness Pilot Program at a healthcare site to support frontline employees’ mental and emotional well-being. Led by kinetic behaviorist Erin Grady and inspired by Supervisor Ruben Muñoz, the program offered guided meditation and stress-relief techniques in English and Spanish, with flexible, on-demand access.
The sessions held in a serene on-site meditation garden helped employees reduce stress, improve focus, and reconnect with themselves, one mindful moment at a time. With growing participation and clear results, Servicon is exploring ways to bring this people-first initiative to more teams.
Community
Investing in Communities That Grow With Us
Empowering communities is central to Servicon’s mission and embedded in how we work. We support grassroots organizations, host charitable events, and create volunteer opportunities that make a meaningful difference in the places we live and serve. Our efforts focus on youth development, education, health and wellness, and environmental stewardship—especially in underserved neighborhoods.
We intentionally partner with local groups led by community members who know their neighborhoods best. These “small but mighty” organizations drive tangible progress, and we’re proud to walk alongside them. This people-first approach reflects our ESG values and belief that true change begins with listening, trust, and shared purpose.
Backing the Communities That Power Us
Launched in 2021, ServiconCares is our donor-advised fund created to uplift the communities that power our mission. Led by Gabby Mahdesian, the initiative partners with grassroots organizations in the neighborhoods where our employees live and work, offering support through grants, donations, and hands-on volunteer efforts that meet real needs.
Sustainability
Protecting the Planet, Together
Environmental responsibility is embedded in every level of our work—from sustainable cleaning practices and energy-efficient tools to thoughtful waste reduction and conservation efforts. This commitment to sustainability reaches beyond our operations, supporting healthier communities through local partnerships, education, and eco-driven initiatives that create effective and measurable change.
Sustainability Impact Priorities
Every improvement starts with intention. From sourcing lower-impact materials to partnering on innovative green programs, we focus on practical changes that reduce harm and create real value. Progress happens through shared commitment and the choices we make every day.
A Fleet Built for the Future
The shift to hybrid and electric vehicles continued in 2024, reducing emissions while supporting cleaner, more efficient transportation. As our fleet expands, we also improve driver habits to lower fuel use and prioritize safety. Every vehicle choice reflects our long-term commitment to operate responsibly, with performance and purpose working side by side.
Ethics & Integrity
We Lead With Trust
Trust is built into every aspect of our operation, from governance and legal oversight to leadership, hiring, and planning for the future. With frameworks like The Value of a Servicon Leader and data-informed strategy, we uphold transparency, human rights, and ethical business practices, partnering with organizations that reflect our commitment to doing what’s right.
Governance
Upholding Honest, Accountable Practices
Servicon’s Board of Directors and executive leadership team ensure ethical oversight, risk management, and ESG alignment through strong governance practices and transparent decision-making. In 2024, a company-wide policy overhaul enhanced consistency, accountability, and access, reinforcing our commitment to responsible leadership at every level.
Accountable ESG Leadership
Guided by both the Board of Directors and executive leadership, Servicon’s ESG strategy is shaped around purpose-driven priorities that reflect stakeholder needs and company values. The Board oversees reporting, monitors impact goals and KPIs, and evaluates ESG risks and opportunities to ensure long-term integrity, accountability, and cultural alignment.