Culture & Belonging
Building a Workforce That Reflects the World Around Us
At Servicon, we aim to provide employees with opportunities and a fair, respectful, and collaborative work environment. We are committed to fostering a workplace that values and supports individuals while listening to and respecting the communities we serve. We believe that a culture of support enhances employee well-being, drives innovation, and helps attract and retain talent. Guided by our core values, we strive to be a place where team members, across backgrounds, roles, and experiences, feel recognized and supported.
Committed to a Culture of Respect:
- Building a collaborative and inclusive workplace
- Facilitating fairness and opportunity for all
- Encouraging a sense of belonging
- Promoting ongoing learning and awareness.
What Our People Say
Patricia Ramirez, Cleaning Technician
“My team is part of my work community. We work together, help each other, and organize team building activities to celebrate one another. When we spend eight hours a day at work, it’s important to have this feeling of community.”
Understanding Who We Are to Grow Together
We’re committed to understanding our team’s lived experiences as a foundation for meaningful progress. In 2024, we launched a company-wide assessment to explore the employee experience, gather feedback, and identify opportunities for growth.
Through leadership interviews, surveys, and focus groups conducted in both English and Spanish, we’ve collected valuable insights that help shape a more connected and purpose-driven workplace. These findings continue to guide our efforts to strengthen belonging and fairness at every level of the organization.
We’re also committed to gathering feedback on an ongoing basis to better understand our workforce, support continuous improvement, and strengthen a culture rooted in trust, learning, and shared impact. Grounded in our values and powered by our people, we’re cultivating an environment where every voice matters and progress is part of our daily work
Accountability Starts With Leadership
Respect, teamwork, truth, and accountability are the values that shape how we lead and work together. With guidance from our Board and senior leadership, they bring forward meaningful perspectives that inform our programs, build representation, and support a workplace where everyone has a voice.
Strengthening Culture Through Learning
Servicon’s Learning & Development Program empowers employees with the skills and knowledge to grow their careers and serve clients with excellence. Through our bilingual Learning Hub, hands-on training, and curated development resources, we foster continuous learning, boost engagement, and support professional growth across every level.
Carrying Forward the Power of Service
Guided by the values and vision of her grandfather and Servicon founder Richard Mahdesian, Gabby Mahdesian continues to lead ServiconCares with heart and purpose. In 2024, she focused on building long-term partnerships with grassroots organizations that reflect the communities they serve. Rather than one-time donations, ServiconCares offers ongoing financial and hands—on involvement, ensuring that impact grows with trust and shared purpose.
This year’s highlights include engaging with scholarship students at Charles Drew University and learning from The Prism Way, a re-entry program focused on accountability and healing. Gabby’s leadership keeps ServiconCares rooted in authenticity, compassion, and a belief in the power of steady, committed work.
Food Finders Stamp Out Hunger Food Drive
What Our People Say
Gabby Mahdesian, Director, ServiconCares
“Seeing our employees consistently excited to give back to the community in their free time is truly heartening and refreshing. I am also eternally grateful to ServiconCares for the opportunity to meet some of the most inspiring and hardworking people among our partners. They are community leaders and some of the kindest, most passionate individuals who inspire me to be a better person every day.”
Governance That Reflects Our Values
A strong governance framework ensures our decisions reflect our values, protect our people, and support long-term impact. As part of a major initiative in 2024, we refined and centralized company policies to bring greater clarity, consistency, and accountability across every level of Servicon. From Board oversight to leadership action, transparency remains a cornerstone of how we work.
Workplace Equity That Puts People First
A commitment to equal opportunity guides our approach to employment, ensuring no one faces discrimination based on race, gender, religion, or any other protected category. Policies are in place to foster a respectful environment, backed by required anti-harassment training and anonymous reporting tools that support safety and dignity. Unlawful harassment and discrimination is not tolerated. Employees are encouraged to speak freely and share their perspectives without fear of retaliation.
Women’s Business Enterprise Certification
Recertification as a Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC) affirms our leadership in a historically male-dominated industry. This nationally recognized designation reflects an ongoing commitment to building opportunities.
Certified Age-Friendly Employer Designation
Receiving the Certified Age-Friendly Employer™ (CAFE) designation from the Age-Friendly Institute in 2024 acknowledges our dedication to supporting employees at every career stage. The recognition highlights inclusive hiring practices, generational learning, and a work environment that values knowledge, experience, and growth.
Bouquets and Brunch Women’s Conference
Servicon Supplies
Expanding Opportunity Through Procurement
Intentional partnerships are key to creating a supply chain that reflects our values and uplifts the communities we serve. Reporting enhancements in 2024, including an ESG questionnaire for new vendors and integrated supplier engagement metrics, strengthened transparency and accountability. With 12% of spend supporting certified and self-reported diverse businesses, Servicon continues to grow a more collaborative, values-driven network.