Servicon recently published its first environmental, social, and governance (ESG) report. Fortunately, we had much of the data available since our ESG strategy, Thrive: Doing Well by Doing Right, is based on the philosophy we have followed since Richard Mahdesian founded Servicon over 50 years ago.
We developed the report to:
- Publicly declare our commitment to ESG responsibility, creating a positive impact on people and the planet, and doing business ethically
- Provide transparency and accountability to our stakeholders by sharing our actions and impact to date along with baseline data
- Share our next steps in formalizing our commitment to ESG and the development of our plan for continued impact into the future.
Our ESG strategy is not designed to operate in a silo. Rather, it will remain woven into every aspect of our business, ensuring that our culture and actions align with our ESG pledge to benefit the environment, our employees, clients, and the communities we serve.
The Big Four
These four core pillars are the foundation of our ESG strategy:
- Opportunity. Creating opportunities to empower and support our employees to thrive and fostering a workplace environment that embraces diversity, equity, and inclusion where everyone feels respected, understood, and that they belong
- Community. Contributing to systemic change and supporting development among disadvantaged communities to promote education and training, health equity, employment opportunities, and food equity.
- Sustainability. Implementing environmentally responsible cleaning and facilities maintenance services and business practices focused on reducing, reusing, and recycling to protect the environment today and into the future
- Ethics & Integrity. Being accountable from the top down by leading with integrity and honesty, conducting business ethically and fairly, and complying with all laws and regulations while setting the same expectations with our business partners.
Where We Stand: A Year of Progress
Ensuring progress requires knowing your starting point. With this in mind, and in keeping with our pledge of full transparency, below is data extracted from our first annual ESG report showing where we stand on each of the four pillars as of the end of 2023, which we will use to measure our future progress
Opportunity
- 62: Annual Employee Net Promoter Score from our 2023 employee engagement survey
- 99.9%: % of hourly employees paid at least 50 cents above minimum wage
- 21: Senior leaders who completed our newly launched Managing at Servicon: Leadership Foundations program, including our CEO
Community
- 27%: Increase in community organizations supported through ServiconCares in 2023 versus 2022
- 675: Hours employees volunteered to help our communities
- 14,700+: Gallons of water distributed through The Water Box initiative, a partnership with ServiconCares, County Supervisor Hilda Salis, SoCalGas, and LAMission
- $95,000: Scholarship dollars funded
Sustainability
- 15%: Reduction in greenhouse gas emissions, a decrease to 493 metric tons (mt) from 577 mt in 2022
- 86*: Energy Star Score, placing us in the top 25% of energy-efficient buildings
- 8: Consecutive years earning Cleaning Industry Management Standard for Green Building (CIMS-GB) certification
- 6: Years of earning CIMS-GB certification with Honors
- 100+: Trees planted through Tree People in shadeless areas of underserved urban communities
Ethics & Integrity
- 96%: Employee compliance training completion
- .83: Experience Modification Rate, reflecting safety experience excellence relative to industry average performance
- 93%: Customer satisfaction score, in the top tier and up 3% in 2023 versus 2022
At Servicon, we live by our purpose to elevate the industry and provide healthy environments for people to thrive. As a privately held, women-owned and operated company, we work and live by our commitment to work to create a better working future for all and a more sustainable environment. To learn more about our efforts in these areas and our commitment to ESG, we encourage you to visit our ESG webpage and view our full ESG Report. To learn more about our company and services maintaining complex facilities, please contact us.
*Average for all buildings
