All Engaged Cleaners Understand the ‘Why’ Behind Their Job

It’s essential to have an engaged janitorial team that is motivated and empowered to take ownership of their work product. While your facility team juggles multiple priorities, your entire janitorial crew must be aligned and engaged in your facility’s mission for total success.

Deepen your cleaning crew’s engagement with these three tactics:

  1. Start with Why – Simon Sinek has quite brilliantly unfolded the concept of the “Why” behind your work. Ensure your cleaners understand the impact they have on the facility and how important their work is to your brand, the employees’ health, and your department’s overall success. Inspiring them with their sense of autonomy, mastery, and purpose sets up a custodial workforce for success.
  2. Well-trained Supervisors – Great supervisors are critical to engagement! Workers will go the extra mile for a supervisor they trust. Ensure your supervisors are trained on critical management tactics and set the bar on employee engagement as the leaders in loyalty, work ethic, and alignment with the client’s mission. Raise the bar on what’s expected from the Supervision on your site and refresh your crew.
  3. Equip for Success – Cleaners want to do great work but often are not given the tools and products they need to succeed. Ask your day porter and custodians if they have all the cleaning equipment they need and be their advocate to the management company. Partner in this way and build trust and loyalty beyond just the statement of work.

Great supervision and an engaged workforce will minimize poor performance and help the facilities team look like heroes.

Watch Laurie Sewell, Servicon’s CEO and President discuss janitorial employee engagement as more than just recognition programs.

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