Tips to Contract the Best Commercial Cleaning Services

With all the options available to you as the facility manager of a complex facility or head of the hospital environmental services (EVS) team, what criteria can you use to ensure the commercial cleaning services provider you choose is the best one for your site(s)?

Below are some tips to help you make the best choice possible.

Experience. A critical factor for choosing an outstanding commercial janitorial services company is its experience. This is one area where it is vital to do due diligence. Don’t take the sales representative’s word for it that they know how to strip and refinish the floor of a basketball court or replace “any kind” of HVAC filter. Ask them to give you concrete examples. Ask to see the work where it has been done whenever possible or at least pictures.

Insurance. Be sure the firm you choose is licensed and insured. Don’t wait for an accident to find out otherwise, or you could face a hefty fine, lawsuit, or even jail time.

References. Just as with experience, don’t skip this step. If a commercial cleaning services provider is good, others will be willing to say so. Ask for at least three, and just because the company gives you names doesn’t mean they are real. Verify it with an actual phone call. Then ask specific questions such as, “What specific duties did the company perform for your facility?” and “If there was ever an issue, was the company willing to make it right?”

Referrals. This is one of the best ways to ensure the commercial cleaning services provider you choose is reputable, reliable, and professional. Ask your network for recommendations. If the same name pops up several times, try that company first.

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Referrals. This is one of the best ways to ensure the commercial cleaning services provider you choose is reputable, reliable, and professional. Ask your network for recommendations. If the same name pops up several times, try that company first.

Products and processes. Does the commercial cleaning services company you are considering use your products or its own? If it uses its own, are the supplies included in the bid? Does the company use green cleaning processes and formulas that are as safe as possible for humans and the environment? If not, is it willing to switch? Does it practice waste management and offer recycling assistance? Don’t wait until after the contract is signed to find out the company’s supplies and procedures go against your company’s values. Doing so could result in lost customers and staff and turn into a PR nightmare.

Customer service. This may not seem critical—until you need it. How do they handle special requests? Is there one point of contact and a backup? Is someone available 24/7 in the case of an emergency? What is the procedure for reporting a problem or concern? Ask the questions you need to. If you don’t get a proper response, you have your answer.

Cleaning is not a commodity that can be ordered online, delivered, and forgotten. A contractor must make a daily commitment to keep a facility clean and its inhabitants safe and healthy. So choose your commercial cleaning services provider wisely.

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