Delivering Safety
“At Servicon, our employees are our No. 1 asset,” says Servicon Safety Director Carlos Janer. “We do whatever we can to prevent injuries and create a safe workplace environment for our employees and clients. Our safety performance can be attributed to everyone’s belief in and commitment to a Servicon core value: ‘Never Sacrifice Safety.’ This value is a guiding principle behind everything we do.”
This commitment includes ensuring the safety of the company’s delivery drivers and others on the road.
Servicon’s methods to help ensure safety on the road entails far more than the ability to pass a driver’s test. The company has developed a comprehensive Fleet Safety program that includes background checks, training, vehicle control and maintenance, and more. Below are some of the components of Servicon’s Fleet Safety program.
Driver Recruitment and Authorization
To help ensure suitable hires, Servicon uses the Risk Index Score from SambaSafety, the industry’s most comprehensive driver risk platform that combines data from various license and claims sources. This score is connected to the Employer Pull Notice program for ongoing driver monitoring that notifies us within 24 hours of any driver record updates. We hire low to medium-risk drivers, 85% of whom fall into the low-risk category.
Training
Once hired, all Servicon drivers receive a nearly four-and-a-half interactive defensive driving training course. The training is completed in a robust learning management system (LMS), and drivers receive certificates of completion. All drivers must complete the training within 60 days of being authorized to drive, which results in a 100 percent compliance rate. Every Servicon driver must complete this training, whether they are driving a company vehicle or receiving mileage reimbursement for using their own for work-related business.
“Driver training is important because we are sharing the road with families and other people,” says Janer. “Our people are trained to drive defensively and not be the cause of accidents. They are trained to know and follow state and local laws, not text while driving, obey speed limits, and how to use vehicle-related technology properly.”
The training must be completed every two years. According to Janer, “The training reinforces our safety culture and creates awareness. People can go from point A to B driving on autopilot. This reminds them to buckle their seat belts, obey traffic laws, and helps keep safety top-of-mind.”
Should a driver commit a safety infraction, such as receiving a speeding ticket, she or he must undergo remedial training.
Centralizing Vehicles and Maintenance
Servicon’s day-to-day fleet oversight has been centralized and performed by its facilities department to prevent vehicle maintenance issues from falling through the cracks. The company’s Enterprise Fleet Management team provides monthly reports regarding manufacturer recalls, small engine checks, oil changes, and citations.
Ensuring our drivers are being safe on the road is not something we take lightly,” Janer says. “We want them and other drivers to return to their families and friends each and every day.”
