Servicon’s commercial cleaning services team in Fort Worth, Texas, plays a crucial role in maintaining 7.9 million square feet of space for one of the largest aerospace companies in the United States. Managing such a vast facility over 1,400 miles away from Servicon’s corporate headquarters in Culver City, CA, comes with unique challenges—but also incredible rewards. Chris Vandergriff, Servicon operations manager, shares insights into his team’s vital work and their commitment to excellence.
Always Ready
“In addition to maintaining labs, restrooms, offices, and common areas, we regularly prepare for high-profile visits,” Chris explains. “High-ranking military personnel, politicians, and media members tour the site almost daily. Just this week, we had two tours. Sometimes we get advance notice; other times, a senator or another high-profile guest may request a last-minute visit. Our team ensures the entire facility is always tour-ready.”
Chris leads a dedicated team of 77 employees, working across three shifts to provide near 24/7 coverage. His role requires constant engagement. “I can receive calls at any hour—early morning, evening, or late at night—from employees or clients needing assistance. It’s a responsibility I embrace because it means we’re supporting both our team and our client effectively.”
With its own fire, security departments, and post office, the facility operates like a small city. “I make it a priority to connect with our team as much as possible, but given the facility’s size, it’s a challenge,” Chris shares. “We overcome it by holding regular smaller meetings and staying in constant communication.”
Tackling Challenges with Teamwork
The size and activity level of the site present unique situations. “With so many people working and visiting daily, there are occasional obstacles, like ensuring restrooms remain accessible during cleaning. But our team handles these situations with professionalism and adaptability.”
Unexpected situations also require quick action. “We often assist with flood mitigation,” Chris says. “Recently, a pipe burst, flooding the North complex. Our entire team worked tirelessly across all shifts for nearly a week to restore the area. Additionally, the site’s fire department periodically tests campus sprinklers without notice, and we quickly step in to manage the cleanup. It’s all part of being a reliable partner.”
Staying Connected Despite the Distance
Being in a different state from Servicon’s headquarters presents some logistical challenges, such as high-security restrictions and limited access to video communication. However, Chris emphasizes the strong connection with the company’s leadership. “We make the most of our interactions with corporate,” he says. “We attend Servicon’s biweekly town halls whenever possible, and I have regular meetings with our Associate Director of Operations, as well as daily communication with my immediate supervisor. The company is fully national, and they have set up great processes to ensure the company operates as a single rather than isolated sites.”
While the Texas team would love to participate in more volunteer initiatives, Chris appreciates the company’s commitment to engagement. “We see the great things happening in California and hope to do more locally in the future. Despite the distance, we feel valued and included.”
A Culture of Growth and Appreciation
Chris finds deep satisfaction in his role, particularly in leading and supporting his team. “We have incredible people here. Building relationships with them and helping make their jobs better is the most rewarding part of what I do.”
The Fort Worth team is also expanding its impact. “We’re taking on additional responsibilities, such as working in the warehouse and handling supply deliveries. Our goal is to become an indispensable partner to our client, and we’re making great strides.”
Since joining the company, Chris has come to strongly believe in Servicon’s mission and leadership. “I truly appreciate the company’s values. The way management treats people fosters real loyalty. When Servicon’s President and CEO, Laurie Sewell, personally calls employees on their birthdays, it says a lot about the company culture. Small gestures like that mean the world to people, and it speaks volumes about the leadership we have here.”
The Fort Worth team exemplifies Servicon’s commitment to excellence, teamwork, and adaptability. Their dedication ensures they not only meet but exceed expectations, proving that no matter the distance, Servicon’s culture of care and service remains strong.
