Director of Administration

Who We Are

Servicon is a women-owned and operated, with over 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.  One of our greatest strengths is our Culture of Caring. From our CEO to the frontline staff, Servicon embodies our vision of creating healthy spaces for people to thrive. Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

Director of Administration

Hello, people-focused, change-embracing, systems-thinking administrative leaders! 

Are you looking for an environment where you can make a real difference? A place where you can influence and lead a department to directly impact the culture and performance of the entire company every day? A company with leaders committed to training, developing, and promoting other leaders and professionals like you?

As an industry-leading organization, Servicon creates healthy spaces for people to thrive. To be the best in this and any services industry, we need an exceptional administration organization that balances the standardization of cross-departmental systems with flexible frameworks that can be customized to specific client needs. We need a hands-on leader to step into a challenging yet rewarding opportunity to transform and elevate the administration function of a rapidly growing company in the complex world of facilities services.

Do you love to…

• Evaluate and redesign administrative processes to handle complex, client-specific requirements
• Ensure 100% compliance with regulations and reporting requirements in dynamic business environments
• Engage, develop, and upskill administrative professionals to thrive in an ever-changing business
• Drive behaviors that continuously elevate a positive, collaborative company culture

If this sounds like you, we need to talk…like pronto, yesterday…immediately!

WHAT YOU WILL DO

We are looking for a people-oriented leader to…

• Connect with our people to build a high performing, engaged administrative team that is a strategic business partner
• Assess our current administrative processes, systems, and capabilities to identify gaps and opportunities
• Develop and execute a transformational roadmap to build an agile, client-centric administrative function
• Design and implement customizable frameworks and processes to meet complex client needs
• Collaborate with IT to drive technology initiatives to automate tasks and connect information across departments

While we know it is always a significant challenge to bring change to an organization, seeing the difference we make every day in the people we lead is rewarding.

How You Can Thrive

We expect you to learn and grow in this role. As a thriving family enterprise transitioning from tribal knowledge to documented, systematic execution, we’re fortunate to have many opportunities for your professional growth.

This next evolution of our business requires a dynamic, thoughtful, and autonomous Director of Administration who will be part of our team of directors collaborating to professionalize our growing company. You will assess every aspect of our daily administrative operations, identify opportunities for improvement, align business priorities, and restructure/redesign the department to meet the company’s strategic objectives.

This is a people-facing, collaborative role. Our business revolves around service delivery to clients; most major systems touch every department in the company, from Operations in the field to the corporate office. You will work with people at all levels and disciplines to understand and orient administration staff to business priorities.

To excel in this role, you will be an experienced professional with in-depth knowledge of administrative processes and business system analysis techniques. You can see the big picture (i.e., you’re a systems thinker), understand project objectives, understand data gathering and reporting, and be able to apply your understanding of how processes should work to operational improvement initiatives. Change management and leadership skills will also be critical for success. 

What It Takes to be Successful

This is a list of what you’ll be doing. Since it’s a new role for Servicon, we’ll adjust and adapt through the year as we learn together, and the organization is revitalized. You get to help define many aspects of the role so that it makes the most significant impact on the organization. While we have a 3 to 5-year vision for this role, the items below are among expectations for the first year for you to learn and develop a concrete roadmap.

• Build strong partnerships with key stakeholders (Operations, HR, Finance, Operations, IT, etc.) to align priorities and drive collaboration.
• Ensure 100% compliance with contract and government regulations
• Conduct a comprehensive assessment of administrative processes, systems, and talent
• Assess skills and competencies of the administrative team and develop upskilling plans
• Develop a roadmap and action plan to drive administrative transformation
• Implement quick-win process improvements for immediate efficiency gains
• Establish KPIs and metrics for administrative function; implement reporting processes
• Identify and (with IT) implement technology/automation initiatives
• Document and standardize core administrative processes and procedures
• Streamline and automate critical administrative workflows to improve efficiency and reduce rework

Requirements

• Proven experience in administrative management and transformation in complex organizations
• Deep expertise in regulatory and contract compliance management or similar work
• Exceptional strategic thinking, business acumen, and data-driven decision-making
• Highly skilled in project management, planning, and executing complex initiatives
• Proven ability to lead, motivate, and develop high-performing teams
• Expertise in process improvement methodologies in administration
• Effective communicator and relationship builder with strong stakeholder management skills
• Data-driven mindset with strong analytical and problem-solving skills
• Bachelor’s degree in business administration, management, or a related field; advanced degree and/or relevant certifications a plus
• 10+ years of progressive experience with at least 5 years of demonstrated people leadership

Hybrid / Office Requirements 

Our company services hundreds of client locations throughout southern California and across the country. To be successful in this role, we initially expect 2 to 3 days per week in our Culver City office or visiting our administration staff at various job sites. Some limited travel may be required to visit out-of-state clients. You will determine the most effective balance when assessing and evaluating our administrative team, systems, and their needs. Servicon’s priorities are connection, collaboration, and delivering meaningful work.

Why you will love it here

• Friendly, respectful, energetic corporate culture that will allow you to thrive.
• The opportunity to make a significant impact and be recognized for it.
• Ability to collaborate and succeed with a genuinely good group of people.
• We are founded on compassion and believe that a people-focused culture is the key to success.
• A reasonable estimate of the current base salary range for this position is $130k-$180k. You will also be eligible for annual cash bonuses based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Servicon offers a competitive total rewards package, which includes premier low cost medical, dental, and vision insurance, 401k, sick leave, vacation time, employee discount programs and much more.